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Returns & Refunds Policy

What this covers: Returns, refunds, and your rights under Australian Consumer Law.

We want you to feel confident purchasing from Speckles. Please review the information below before requesting a return or refund.

Return Timeframe

How long you have:30 days from the date of purchase.

We accept returns on eligible items within 30 days of purchase. If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.

How to Request a Return

What to do: Email us first so we can approve and guide the return.

To request a return, please email hello@specklesforkids.com with:

• Your order number
• Your reason for return
• Photos of the item where relevant (for example, if there is a fault, damage, or quality issue)

Response time: Please allow up to 14 days for our team to review and respond.

Please do not return items without contacting us first.

Return Eligibility

What qualifies: Unused items in original condition and packaging.

To be eligible for a return:

• Items must be unused, unworn, and in the same condition as received
• Items must be returned in original packaging
• Proof of purchase is required

Non-Returnable Items

Change-of-mind exclusions: Some items can’t be returned if you simply change your mind.

The following items are not eligible for return or refund for change of mind:

• Clearance items
• Gift cards

Examples of change-of-mind: Incorrect size, style preference, ordered by mistake, or no longer required.

Australian Consumer Law

Your rights: This policy does not limit your consumer guarantee rights.

Nothing in this policy excludes your rights under Australian Consumer Law.

You are entitled to a replacement, repair, or refund if an item is:

• Faulty
• Damaged
• Unsafe
• Not as described

Important: These rights apply even to sale or clearance items.

Faulty or Damaged Items

What to do: Contact us with details so we can assess and resolve quickly.

If you believe your item is faulty or damaged, please email hello@specklesforkids.com with:

• Your order number
• A description of the issue
• Clear photos of the fault

Assessment time: Please allow up to 14 days for assessment.

If a fault is confirmed, we will:

• Offer a replacement, repair, or refund, and
• Cover the cost of return shipping or provide a prepaid return label.

Refunds

How refunds work: Returned items are inspected before refunds are approved.

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

Timing: Approved refunds will be processed to the original payment method within a few business days. Processing times may vary depending on your payment provider.

Return Shipping

Who pays shipping: Depends on whether it’s change-of-mind or confirmed faulty.

• Customers are responsible for return shipping costs for change-of-mind returns
• Original shipping costs are non-refundable
• For confirmed faulty items, return shipping will be covered by us

Tip: We recommend using a trackable shipping service for returns over $75. We cannot guarantee receipt of returned items.

Gifts

Gift returns: Outcomes depend on whether it was marked as a gift at checkout.

Change-of-Mind Gift Returns

If marked as a gift: Store credit is issued to the recipient.

• If the item was marked as a gift at checkout and shipped directly to the recipient, approved returns will be issued as store credit to the recipient.
• Store credit excludes original shipping costs.

Gifts Not Marked at Checkout

If not marked as a gift: Refunds go back to the original purchaser.

• If the item was not marked as a gift, or was shipped to the purchaser to give later, any approved refund will be issued to the original purchaser using the original payment method.

Faulty Gift Items

If faulty: Consumer Law applies as normal.

• Gift recipients may contact us directly regarding faulty items.
• In line with Australian Consumer Law, a replacement, repair, or refund will be offered.
• Any refund will be issued to the original purchaser, unless otherwise agreed.

Late or Missing Refunds

If your refund hasn’t arrived: Try the steps below first.

1. Check your bank account
2. Contact your credit card provider
3. Contact your bank

If you have completed these steps and still have not received your refund, please contact hello@specklesforkids.com.

Final Note

Our promise: Fair, clear, and compliant while protecting both our customers and our small business.

This policy is designed to be fair, clear, and compliant while protecting both our customers and our small business.

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